FAQ

Excuse our french.

 
 
 
 

HOW DO PRINTABLE CARDS WORK?

Some of our products are digital downloads. Once you complete your purchase, you will receive an instant download digital PDF file within Etsy. From there, you can print the card or poster however you like, whether that's at home or at a print shop! 

We recommend using 100lb, white card stock for a professional feel, but you can opt for regular printer paper, photo paper, or even print it onto transfer to press on to a material of your choice such as wood or a coaster. The options are endless!

 

How Much does shipping cost?

For all digital downloads there are ZERO shipping costs! These items will be listed as “printables” and/ or "digital" and will be available for your download as soon as the purchase is complete. Keep in mind: NO physical items will be shipped to you.

For our printed cards, shipping varies depending on your location. You will be able to view your shipping costs before completing the transaction within Etsy!

 

How Long Does Shipping Take?

We are shipping from America's Hat (Canada – Vancouver & Kelowna, BC to be exact), via Canada Post. Shipping times are estimated as follows:

  • Canada: 5-10 business days
  • United States:  10-13 business days
  • Europe: 2-3 weeks

DO YOU OFFER REFUNDS?

For a printable product, if you have not yet downloaded the file you’ve purchased we’d be happy to issue you a refund. Unfortunately, due to the nature of our products, if you have already downloaded the file we are unable to refund your purchase so please read the item descriptions carefully before buying! 

If you ordered a printed piece and have concerns, please let us know as soon as possible so we can make it right to the best of our abilities. Once a package is shipped it is our of our hands (quite literally) and we are unable to make changes to your order. We do our best to ensure your packages reach you safely; however, we cannot be held accountable for damage that occurs during shipping.

 

can you do CUSTOM ORDERS?

We currently are only able to make custom designs for orders of wholesale quantities (60+ cards). If you are interested in ordering custom cards for wholesale please visit our wholesaler page here!

 

Do you sell wholesale?

Yes! If you’re interested in ordering wholesale quantities of our products, please send us a message via our wholesale page and we'd be happy to chat!